Route 5-star and low-star reviews down separate paths
Great reviews are marketing and bad reviews are product feedback, but only if they're sorted the moment they arrive instead of read once and forgotten.
OpenAI
Airtable
Slack
Buffer
Make
advanced- 1 PodView fires review.added to your Make Custom Webhook.
- 2 Airtable logs every review; a Router branches on the rating.
- 3 5-star: OpenAI drafts a share, Buffer queues it. Low: Slack posts a private alert.
Apps used
Make Webhooks
Airtable
OpenAI
Buffer
Slack
Setup notes
Branch the Router on rating >= 5 vs < 5. Keep the Airtable 'Create Record' before the Router so the table is the full archive regardless of path.
Zapier
intermediate- 1 Catch Hook receives review.added.
- 2 Airtable stores the review; Paths branch on rating.
- 3 5-star path drafts a testimonial post and queues it in Buffer.
Apps used
Webhooks by Zapier
Airtable
Paths
Buffer
Setup notes
For the low-rating recovery side, pair this with the negative-review recovery recipe instead of duplicating the logic here.
Outbound webhooks are a Producer feature
Connect this recipe in minutes once you're on Producer.