Route 5-star and low-star reviews down separate paths
Great reviews are marketing and bad reviews are product feedback — but only if they're sorted the moment they arrive instead of read once and forgotten.
OpenAI
Airtable
Slack
Buffer
Make
advanced- 1 PodView fires review.added to your Make Custom Webhook.
- 2 Airtable logs every review; a Router branches on the rating.
- 3 5-star: OpenAI drafts a share, Buffer queues it. Low: Slack posts a private alert.
Apps used
Make Webhooks
Airtable
OpenAI
Buffer
Slack
Setup notes
Branch the Router on rating >= 5 vs < 5. Keep the Airtable 'Create Record' before the Router so the table is the full archive regardless of path.
Zapier
intermediate- 1 Catch Hook receives review.added.
- 2 Airtable stores the review; Paths branch on rating.
- 3 5-star path drafts a testimonial post and queues it in Buffer.
Apps used
Webhooks by Zapier
Airtable
Paths
Buffer
Setup notes
For the low-rating recovery side, pair this with the negative-review recovery recipe instead of duplicating the logic here.
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