Run a private recovery workflow when a negative review lands
A bad review caught fast and handled privately is a save; ignored or amplified, it's churn. This routes every low rating to a quiet, accountable follow-up.
OpenAI
Notion
Slack
Make
intermediate- 1 PodView fires review.negative_added (3 stars or below) to your Make webhook.
- 2 OpenAI classifies the complaint into an issue type.
- 3 Notion logs it to a feedback board; Slack posts a private alert.
Apps used
Make Webhooks
OpenAI
Notion
Slack
Setup notes
review.negative_added fires in addition to review.added, so subscribe a separate scenario to it and keep this path strictly private — no posting.
Zapier
beginner- 1 Catch Hook receives review.negative_added.
- 2 ChatGPT tags the issue type.
- 3 Notion logs it and Slack alerts the team in a private channel.
Apps used
Webhooks by Zapier
ChatGPT
Notion
Slack
Setup notes
Subscribe this Zap only to review.negative_added — not review.added — so it never touches your 4- and 5-star reviews.
Outbound webhooks are a Studio feature
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