/34:00
The pricing change that doubled churn
A packaging experiment that looked clean on the spreadsheet and cost us a quarter of the base. What the dashboard did not show.
Open BriefingCarol Chen
Candid conversations with the people building software companies — what worked, what broke, and what they would do differently.
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A packaging experiment that looked clean on the spreadsheet and cost us a quarter of the base. What the dashboard did not show.
/34:00
A packaging experiment that looked clean on the spreadsheet and cost us a quarter of the base. What the dashboard did not show.
Open Briefing/38:00
Where the founder-led interview loop stops working, and the three signals that still predict a good hire at every size.
Open Briefing/42:00
The deal that would have paid for the year and quietly turned us into a consultancy. How we decided, and what it cost.
Open Briefing